Why is 14 WFIE in Evansville Off DirecTV and When Should You Expect it Back? [Customer Service Contact]
Last week, while watching 14 WFIE news, I was surprised to hear that the station might be removed from the DirecTV lineup. After a little research, I learned that 14 WFIE's parent company Raycom Media was in negotiation with DirecTV satellite provider. This week, the station was indeed removed.
My husband is a football fanatic and it just so happened the Colts and Notre Dame are scheduled to air this weekend. In our house, the Colts come first. We called to have our service terminated so that we could find a provider that currently carries local channel 14.
DirecTV graciously offered to overnight a receiver to pick up all local channels. Though we cannot confirm that DirecTV will offer the same benefit to all its customers, I urge you to call customer service at 1 (800) 531-5000 and stick out the long wait time to speak to someone directly about your concerns and how to resolve them.
And, if you have questions or concerns for 14 WFIE, you are encouraged to call Jay Hiett, General Sales Manager at 812.433.3424. Read WFIE's statement to the community about the negotiations here.
According to Raycom Media President and CEO Paul McTear, “This is frustrating for DirecTV customers who rely on Raycom stations for information and entertainment. We share their frustration and are committed to doing everything we can to resolve this issue and have been for the last 12 weeks of discussions.”
Despite being off Direct TV, Raycom Media stations always remain available to our viewers 24/7 through our websites, our apps, Facebook, Twitter, other social media as well as over the air with an antenna. We are using our websites, social media, press releases, and making every effort to keep customers informed of the situation. We remind our viewers they have choices for how to watch their favorite local stations. Raycom Media stations are available on all other cable and satellite TV providers in the area and of course free over the air.
Raycom Media will do all we can to quickly resolve this issue and bring back your local channels. We will also provide updates as the situation evolves. We encourage viewers to call Direct TV and ask for their local channels to return.