Contact Us

What Do You Do When Your Order Is Wrong? [RANT]

I ordered a burger and fries the other day and they were cold. I ate them anyway, because I feel like I can’t complain or send it back. What do you do when your food is wrong – or cold?

Cheeseburger with Bacon
Photo: Chad Veldhouse

Mike & I grabbed a couple of burger meals at a local fast food restaurant, and while the food was delivered promptly – I always special order my burgers because I don’t like onion on them – the food was cold. I don’t mean not hot, & just a little warm. I mean my cheese wasn’t melted and the fries were room temperature. I was less than pleased but I didn’t feel like I could send it back. We hear all of these food service horror stories, I rarely ever complain about food or send it back unless it is just so inedible that I lose my appetite, in which case I will ask for a refund. This has happened and involved undercooked chicken. I couldn’t eat anything for hours I was so grossed out.

But what about that fast food cheeseburger? At the average fast food joint, 2 meals will usually cost you around $10-15.  Not a lot of money by some standards – not like eating at a sit-down restaurant, but think about this… The average person would have to work 1-2 hours (before taxes) to earn enough money to pay for that meal. I don’t know about you, but I work hard for my money and when I choose to spend my money with a business, I expect a quality product – at the very least a consistent product… that is edible. I wish they would step up their game.

I’ll be honest, I ate my cold cheeseburger and french fries anyway. Why? Because I’m too afraid of what would happen if I complained. What about you? What would you have done? Send it back to be remade? Ask for a refund? Or like me, just eat it anyway?

Best of 106.1 KISS FM

Recommended For You

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account just click on the account activation button below. You will maintain your existing VIP profile. After you do this, you will be able to always log in to using your original account information.

*Please note that your prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

(Forgot your password?)

Not a member? Sign up here

Sign up for KISS-FM VIP Club quickly by connecting your Facebook account. It's just as secure and no password to remember!

Sign up to have exclusive KISS-FM VIP Club contests, events, coupons, presales, and much more delivered to you for FREE.